Welcome to AYASHISTUDIO Client Service.
Here you can reference our policies, frequently asked questions, orders, and returns tracking.
Our Client Service Team will be happy to give you further assistance on all other enquiries.
Send a message We’ll reply within 48 hours
Order is processed:
The order is confirmed and we have sent a confirmation email with the Order Number. If you do not see the email, please check your SPAM folder.
Order is shipped:
We will send you a tracking number as soon as the order is shipped from our warehouse. You may also check the order status at any time by accessing Order History in your account.
Unfortunately the order cannot be cancelled once it has been confirmed. The package can be returned as indicated in our Return Policy.
Our Client Service is available from Monday to Friday, from 10am to 7pm (Beijing Time), excluding the following closure days:
New Year' Day
Spring Festival
Qingming Festival
Labor Day
Dragon Boat Festival
Mid-Autumn Festival
National Day
We are pleased to offer a Distant Sale service e-mile. Our client service team will be able to process your order over the e-mile in most cases. To benefit from this service, please contact client service.
The Promotional Codes of AYASHISTUDIO give you access to exclusive offers. To receive Promotional Codes, subscribe to our Newsletter.
To take advantage of a promotion, enter the code in the appropriate field at checkout and click “Apply”. Only one Promotional Code can be used for each order.
If the code doesn’t work please double check the dates of the promotion and which products and categories it can be applied to from the newsletter.
All orders come with our signature AYASHISTUDIO Gift Recyclable Packaging, complemented by a card to write your personal message if you need.
Our packaging is developed to be recycled in accordance with local laws and regulations.
